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LANDEX Remote FAQ

Technical Support

How and when can I get help in setting up LANDEX Remote
I paid money and my County is not listed!
I have a new computer, how do I install my already established Landex Remote Account?
What is the best way to save instruments purchased in Landex Remote?
Why was I charge for the pages I only looked at, I didn’t print any?

Creating an Account

Why must I create an account?
What Emails will I receive?
Why must I agree to the Terms and Conditions?
Must I have one account for my whole company or should I create an account for each user?
How do I get a User Name and Password?
How do I change my company/personal information?

Software Installation & Demo

How do I download the software?
I have downloaded the software, but I don't know how to install it.
What is the demo site?
How do I access the demo site to perform some tests?
What if multiple users want to use the software?

Payment

How much will it cost me to be online?
Must I pay for the software?
How do I pay for my time on-line?
Is there a minimum?
How do I put money on my debit account?
May I get a refund of my money?
May I transfer remaining money from one County to another?
How can I see my account balance?
May I print an account statement?

Performing Searches

What if I cannot connect to a County?
How do I perform a search?


How and when can I get help in setting up LANDEX Remote

  1. There are four ways to get assistance in setting up the LANDEX Remote software.
  2. Click on the Help button on the menu bar of the software program.
  3. Visit the LANDEX Remote web site at www.landex.com/remote. Answers to your questions will most likely be somewhere within the web site.
  4. Email questions may be sent to oss@landex.com.
  5. Fifteen minutes of free telephone support are available for installation assistance at 800-370-2836 Option #4 Monday through Friday from 8:30 am to 4:30 pm, excluding holidays.

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I have a new computer, how do I install my already established Landex Remote Account?

Using your original User ID that you recived by Email, login to this website. Download software and install.

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What is the best way to save instruments purchased in Landex Remote?

When using Landex Remote it may be beneficial for the subscriber to save their instruments to a file instead of printing them to paper. In order to save an instrument you will need a PDF Printer. Some software providers will include this in their package but if it isn’t showing in your “print box” here are two PDF options:

doPDF - Available here: http://www.dopdf.com. Follow the “Free PDF Converter” by clicking on the Green download box. On the next screen scroll down to “Watch our Video” how to download, install and use doPDF8.

Or

CutePDF - Available here: http://www.cutepdf.com. Click on “Free Download.” Next you will follow the “Writer Setup Wizard.” Note: on the second page of the wizard, make sure the box is unchecked so as not to incur unwanted ads, etc. Click “Accept” to complete the download and install.

Please feel free to contact us at 800-370-2836 Option #4.

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Why was I charge for the pages I only looked at, I didn’t print any?

The per page fee is a for any pages of a document loaded to your computer. Once you, the customer, download the pages, we have no way of knowing what you do with them at that point, whether you look at them or not, print them or not as those images are loaded to a temporary directory on your computer.

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Why must I create an account?

An account must be created to be a registered user of the LANDEX Remote software. An account must also be created to maintain a debit account at each County site.

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What Emails will I receive?

Emails will only be sent to account holders when updates to the software are available or when a new County has joined LANDEX Remote.

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Why must I agree to the Terms and Conditions?

The Terms and Conditions explain the policies of LANDEX Remote and must be abided by in order to use the software and maintain a debit account.

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Must I have one account for my whole company or should I create an account for each user?

One account may be created for a whole company. Each user in the company will then use the same User ID, Password and debit account when logging onto the web site or logging into a County. With one account, only one debit account needs to be maintained. Multiple employees may use the debit account concurrently,

If multiple accounts are created, a debit account, user name and password will need to be created and maintained for each user.

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How do I download the software?

Return to the LANDEX Remote web site home page at www.landex.com/remote. Log in using your User ID and password that was given at account sign-up. Then click on the Download link. All instructions for downloading and installing the software are on this page.

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I have downloaded the software, but I don't know how to install it.

After downloading the software, you need to find where the Install-Remote3xx.exe file was saved. If you cannot find it, click on Start, Find (or Search). Type in Install-Remote3 and click Search now. When the file is found, double click on it to start the installation.

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How do I change my company/personal information?

From www.landex.com/remote, log in using your username and password. Your information should appear on the displayed form. Change any pertinent information and click on the Submit button.

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How do I get a User Name and Password?

After completing the sign-in form, the user name will be sent to your email address. The password is completed while filling in the fields on the sign-in form. Passwords may be up to 8 characters or letters or a combination of both.

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What is the Demo Site?

Each user is allowed 15 minutes of free time to learn and evaluate the software. The data in the Demo Site encompasses information from York County between the dates of January 1, 1996 and February 28, 1996. This is only test data and may be outdated or inaccurate. It is to be used for test purposes only.

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How do I access the demo site to perform some tests?

When installation is complete, start the LANDEX Remote Client Software program by clicking on Start, Programs, Landex, Landex Remote. The Demo site will automatically be listed in the Accounts list. Double click on LANDEX Demo to connect. You will be prompted for the User ID and password supplied on the web site at account sign-up.

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What if multiple users want to use the software?

One account may be created for a whole company. Each user in the company will then use the same User ID, Password and debit account when logging onto the web site or logging into a County. With one account, only one debit account needs to be maintained. Multiple employees may use the debit account concurrently,

If multiple accounts are created, a debit account, user name and password will need to be created and maintained for each user.

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How much will it cost me to be online?

Please refer to the County Status page which lists the fee charged by the County. These prices are determined by the County and will vary among online sites.

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Must I pay for the software?

No, the software may be downloaded and installed free-of-charge. However, an internet connection must be present with an internet service provider to be able to use the software.

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How do I pay for my time on-line?

A debit account must be created for each registered user of the system. A credit card number is given and a specified amount is allocated to each County the client wishes to connect to. The total amount is charged to the credit card. If paying by check is preferred, choose the check option and follow the instructions. The amount is then used until more is placed on each County site.

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Is there a minimum?

A minimum total of $25 is required. This amount may be split among many counties but the total must be at least $25.

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How do I put money on my debit account?

After logging into the web site, the appropriate account information will appear. On the left side of the page, click on the Add Money link. Enter the appropriate amounts for each County. Click on the Add button to add money and connect to any new counties. When finished, click on the Checkout button and complete the payment information.

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What if I cannot connect to a County?

Connect to this web site, www.landex.com/remote and proceed to the County Status page. This will list the available counties and their current online status. If a County is off-line, keep checking the status for when the County returns on-line. Please call 800-370-2836 for further questions.

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How do I perform a search?

Searching is performed using the same keystrokes used in any County office using LANDEX Retrieval. From any screen of the LANDEX Remote program, press the F1 key for help in completing fields and viewing information.

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May I get a refund of my money?

Money may be refunded from any debit account. However, there is a transaction fee of $25 for each refund.

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May I transfer remaining money from one County to another?

Money may be transferred from one County to another. However, there is a transaction fee of $25 for each transfer.

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How do I check my account balance?

The current account balance for a particular County may be displayed at any time.

To display the account balance:

  • Right click on the County name in the County Subscription List and choose Display Account Balance or
  • Highlight the appropriate County in the County Subscription List, click on Account, Display Account Balance in the menu at the top of the screen

The program will connect to the appropriate County and display the account balance.

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May I print an account statement?

The current account statement for a particular County may be displayed at any time.
To display the account statement:
· Right click on the County name in the County Subscription List and choose Get Statement or
· Highlight the appropriate County in the County Subscription List, click on Account, Get Account Statement in the menu at the top of the screen

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I have a new computer, how do I install my already established Landex Remote Account?

Log into your current Landex account, enter your user ID and password. You will be directed to your user profile screen; then click on Download software. This will download the software and put the Landex Remote Client Connect icon on your desktop.

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